FAQ

WHEN WILL MY ORDER SHIP?

After an order has been placed, it is promptly sent to our warehouse where we will prepare your order and send it out in 2-3 business days (if your order was placed on weekend, it may take up to 10 days to prepare your order before shipping it out). Below are expected delivery times based on your location.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

When your order ships you can request your tracking number via our support email - hello@mrreindeer.com

US Shipping Time Estimates: 3-4 weeks

International Shipping Time Estimates: 4-5 weeks

PLEASE NOTE: During the holiday seasons the shipping time can have an extra delivery time of 7-10 days.

If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase (this policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).

HOW DO I TRACK THE STATUS OF MY ORDER?

When you will receive your tracking link, you will be able to check the status of your order at https://www.17track.net. Simply enter your tracking number and it will display where your item is currently located. If the tracking number cannot be found - please wait 24-48 hours and try again.

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee.

Please read our full return policy here.

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USP/USPS.

WHAT CARRIER DO YOUR INTERNATIONAL ORDERS SHIP?

Depending on the country of the destination we choose a post service provider, or one of the following delivery companies: DHL, UPS, FedEx, TNT.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

ARE THERE DUTIES FOR INTERNATIONAL ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard American Express, Discover and PayPal.

WHERE ARE THE ITEMS ARE BEING SHIPPED FROM?

The items are hand-packed and shipped straight from our warehouse in Guangzhou, China. That is how we can offer the lowest price - by skipping the retailers. Please note - even though the item is coming from overseas, you will not need to pay any additional charges for customs or import.

CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

The prices you see on the site are automatically converted and listed in your local currency, but charged in US dollars. If you are from United Kingdom you will see prices listed in GBP, but the actual price for the item is in US dollars.

The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator